Shipping Policy

Shipping Time -- Most orders received before 12:00PM Pacific Time will ship the same day.  Orders received after 12:00 will ship the next business day. Orders are not processed or shipped on Saturday or Sunday.

Express Orders – We offer Fedex and USPS Express mail.  Express orders must be placed by 10:00AM Pacific time in order to ship same day.  If it’s past 10:00, give us a call at the number at the top of the screen; we might still be able to send it out today!

For Fedex Express orders, please note that the number of transit days does not include the day it was shipped.  For example, if a package is shipped 2 Day Air on Wednesday, it will arrive on Friday.   We do not have a Fedex Saturday delivery option.

Fedex has a pretty accurate delivery timeframe, but we still cannot guarantee when an order will arrive. Consider any shipping or transit time as an estimate. We encourage you to order in ahead of time to avoid delays caused by shipping or product availability.  If you need help figuring out shipping times, give us a call!

International orders – If you would like to order costumes or boots, please note that there may be a 3-5 business day delay in shipping your order.  If you have a certain day you need them by, please email us for more information.

Our store is not responsible for any duties or taxes on international orders.

Boot Shipping

Domestic -- Boots ship via Fedex or UPS Ground 1-3 days after the order is placed. If you order other items with the boots, they will ship separately from the boots.

International – There is a 3-5 business day delay in international shipments, after which we will ship to you by your preferred shipping method.

Returns

If you are unhappy with your product for any reason we will be happy to replace the item or refund your money within 30 days (except for boots - read below) if the product has not been opened or does not show any signs of being worn. We cannot refund shipping costs.

There is a 5% restocking fee for all returns.  For exchanges, there will be a shipping fee.  For boots, this is usually $12; for other items, we will contact you.  If a product is damaged or defective, we’ll waive the restocking and shipping fee.

To return an item, log in to your account.  Under “Track your recent orders,” click “View details” on the order you would like to return.  On the next page, click “Add New RMA.”  Select the item you want to return, the reason, and give us a detailed description in the “My Comments” box.

CLICK HERE TO LOGIN AND BEGIN THE PROCESS.

We will contact you shortly with instructions.

Please note: Certain custom-made items are not eligible for returns.  These items will say so in the item description.  Platinum jewelry, custom boots and custom engraved items are not returnable or refundable.

Due to the seasonality of some of our merchandise, we do not accept returns of costumes, boots, or costumes accessories that are ordered between October 1st and October 31st.

Payment

Payment can be made via credit/debit card or Paypal.  We accept the following credit cards: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.

Out-of-Stock Products

We will ship your product as it becomes available. There may be times when the product you have ordered is out-of-stock, which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

The Legal Stuff

Privacy

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to send you order updates and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to our store.  This is completely voluntary; you have to check a box when you create an account or sign up at the “Mailing List” on the right side of the page.  We will not automatically sign you up for our newsletter, and we do not distribute or sell customer information to other businesses.  You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to our store. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use cookies to keep track of your current shopping session so that you may retrieve your shopping cart at any time.

Privacy on Other Web Sites

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our store is not responsible for the actions of third parties.

Copyright

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store., Copyright © 2013, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Our store reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, our store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, our store shall immediately issue a credit to your credit card account in the amount of the incorrect price.

Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order. We reserve the right to make changes to this site and these conditions at any time.