Piratemerch

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Policy & Shipping Info

Questions? Call us at 503-922-1119

Shipping Policy

Shipping Time -- Non-costume orders received before 12:00 PM Pacific Time will generally ship the same day.  Orders received after 12:00 will ship the next business day. Orders are not processed or shipped on Saturday or Sunday.

Express Orders -- We offer Fedex and USPS Express mail.  Express orders must be placed by 10:00 AM Pacific time in order to ship same day.  If it's past 10:00, give us a call at the number at the top of the screen; we might still be able to send it out today!

For Fedex Express orders, please note that the number of transit days does not include the day it was shipped.  For example, if a package is shipped 2 Day Air on Wednesday, it will arrive on Friday.   We do not have a Fedex Saturday delivery option.

Fedex has a pretty accurate delivery timeframe, but we still cannot guarantee when an order will arrive. Consider any shipping or transit time as an estimate. We encourage you to order in ahead of time to avoid delays caused by shipping or product availability.  If you need help figuring out shipping times, give us a call!

International orders -- If you would like to order costumes or boots, please note that there may be a 3-5 business day delay in shipping your order.  If you have a certain day you need them by, please email us for more information.

Our store is not responsible for any duties or taxes on international orders.

  

Costume, Boot, and Fine Jewelry Shipping

Domestic -- Costumes, boots, and fine jewelry ship via Fedex or UPS Ground 1-3 days after the order is placed.  If you order other items as well, they will ship separately. You will receive a tracking number for each package.

International -- There is a 3-5 business day delay for international shipments, after which we will ship to you by your preferred shipping method.

 

Returns

If you are unhappy with your product for any reason we will be happy to replace the item or refund your money within 30 days (except for boots - read below) if the product has not been opened or does not show any signs of being worn. We cannot refund shipping costs.

There is a 5% restocking fee for all returns.  For exchanges, there will be a shipping fee.  For boots, this is usually $12; for other items, we will contact you.  If a product is damaged or defective, we'll waive the restocking and shipping fee.

To return an item, log in to your account.  Under ''Track your recent orders,'' click ''View details'' on the order you would like to return.  On the next page, click ''Add New RMA.''  Select the item you want to return, the reason, and give us a detailed description in the ''My Comments'' box.

CLICK HERE TO LOGIN AND BEGIN THE PROCESS

We will contact you shortly with instructions.

 

Please note: Certain custom-made items are not eligible for returns.  These items will say so in the item description.  Platinum jewelry, custom boots and custom engraved items are not returnable or refundable.

Undergarments cannot be returned unless there is a manufacturer's defect.

Due to the seasonality of some of our merchandise, we do not accept returns of costumes, boots, or costumes accessories that are ordered between October 1st and October 31st.

 

Payment

Payment can be made via credit/debit card or Paypal.  We accept the following credit cards: Visa, MasterCard, American Express, and Discover. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.

 

Out-of-Stock Products

If for any reason there will be a delay in your order, we will notify you immediately. You may cancel your order at any time prior to shipping.


 

The Legal Stuff



Privacy

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to send you order updates and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to our store.  This is completely voluntary; you have to check a box when you create an account or sign up at the ''Mailing List'' on the right side of the page.  We will not automatically sign you up for our newsletter, and we do not distribute or sell customer information to other businesses.  You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to our store. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use cookies to keep track of your current shopping session so that you may retrieve your shopping cart at any time.

 

Copyright

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store., Copyright © , all rights reserved.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.